Worker Roles & Tasks

provide help and support through lived experience via:

  • Mutuality- working together
  • Authenticity – be transparent and genuine
  • Shared Responsibility/Risk – defining responsibilities, encouraging healthy risks
  • Connection – human and empathic

First Contact:

  1. Contact Information
  2. Role Definition
  3. Duty to Warn
  4. Confidentiality
  5. Continuity of Care
  6. Activity Log
  7. General conversation (how to refer to each other in community).

Sharing information:

  • Continuity of Care: Inside with Team
  • Confidentiality: Not outside with others
  • Duty to Warn: client states intent to harm self, others, vulnerable populations: children/older adults.
  • Significant Information: relevant to client care


  • Appropriate: aids client in re-assessing their situation through connection. Lets client know they are not alone, provides hope of recovery, reduce distance, illustrate options
  • Inappropriate: not client-focused, client becomes therapist.
  • CM: Confidentiality Maintained
  • CB: Confidentiality Breached
  • CMI: Confidentiality Maintained Inappropriately

Three Key Components To A Volunteer Plan:

  1. Personal Factors: ideas, important values, likes and dislikes, existing sills, talents and abilities
  2. Goals: learning new things, feeling better about self, building confidence, work experience, etc
  3. Individual Support: discovery, preparation, orientation, learn transportation routes, accompaniment,
  • develop reliability, make conversation, learn assertiveness, effective social/work engagement.
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