Communication Skills

  • making conversation
  • types of disclosure: low, medium, high risk
  • disclosing feelings
  • listening skills
  • bridging the gap between the two
  • matching body language: be interested, supportive, expressive, be aware of offensive body language, know when to leave
  • try not to be distracted, judgmental, moralizing
  • be supportive, empathic, sympathetic, understanding, encourage openness, give feedback, listen to cues, don’t gossip, know when to say no
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